Vacancy | Lexus SpecialistWe're Hiring!
This is an excellent opportunity for someone who has proven Sales/Customer Service experience.Show full story
We're looking for someone with a real consultative approach, enthusiasm and an eagerness to work.
Key Role Areas
Builds rapport and qualifies the customer’s requirements
• Understands the customer journey experience
• Talks and listens to customers to build rapport and understand their requirements
• Qualifies own understanding of the customer’s needs – to build the closest possible match between the product and customer
• Demonstrates the most suitable options to the customer, understanding and adapting to their style and buying strategy and encouraging them to experience the product (e.g. test drive)
• Uses a good understanding of the customer’s needs to guide him/her towards the best choice for them
• Manages own diary and appointments to ensure appropriate allocation of time with customers
Agrees the details of the sale
• Ensures sales opportunities are maximised for the full range of services and products, including warranties and service plans
• Maintains a daily log of customer activity in order to measure and review demonstrator to sales ratios
• Appraises and agrees the sale price in an open and friendly manner, ensuring the Sales Manager authorisation is discreetly gained as necessary
• Introduces finance options prior to agreeing the payment method with the customer direct, working within company guidelines
• Plans and organises own daily selling activity – for example by telephoning sales prospects (previous/existing customers or general enquiries) to obtain new business
Works as a full member of the Centre team
• Works with colleagues and other teams across the Centre to seek out and deliver continuous improvements and provide a seamless service to customers.
• Understands and follows relevant aspects of Centre Standards
• Maintains a professional manner and high standards of personal presentation at all times
This is a full time role with a competitive package offered.